Return Policy

Selecting the best lamp shade can be tricky. We want you to get it right the first time! Before making your purchase, please visit our How to Section for helpful tips. Of course contact us at customerservice@sorellaglenn.com for extra help.

To qualify for an exchange or refund, items must be returned within 14 days in their original packaging. The cellophane must remain on the shade, and the hang tag must be attached. Damaged items must be reported within 5 days. Photos are helpful.

Discounted merchandise is nonrefundable. Shipping charges are nonrefundable, and the customer is responsible for return shipping. We do not accept returns on custom orders.

Cancellations must be made within 48 hours after the order is placed.
To initiate a return or cancellation please email us at customerservice@sorellaglenn.com