Return Policy

Our shades are custom made to order just for you. Please read our returns policy carefully before ordering:

• Please make sure you have chosen the correct hardware fitting for your shade.
• If you need help selecting the correct shade, or have questions about ordering, please contact us.

Selecting the best lamp shade can be tricky. We want you to get it right the first time! Before making your purchase, please see our measuring guide for helpful tips.

We accept returns within 14 days of delivery. In-store purchases have a 7 day return window. The following products are not eligible for returns: lampshades with contrasting trim, custom sizes, custom paint colors, fabric by the yard. All lampshades that have a different colored trim (rather than self trim) are final sale, as they are completely customized for you. To qualify for an exchange or refund, items must be returned within 14 days in their original packaging. The cellophane must remain on the shade, and the hang tag must be attached. Damaged delivery items must be reported within 5 days. Photos of damaged boxes are required.

Sale merchandise and shipping charges are non-refundable. Customers are responsible for return shipping.

Before submitting your order, please check it carefully. Cancellations or changes must be made within 48 hours after the order is placed. To initiate a return or cancellation please send us a message.

Please note: While most dye lots of fabrics are a close match, there may be occasions where there is a slight variation. As with any natural product, these variations are customary and should not be considered a defect.