Return Policy

Our shades are made to order for you, so please read carefully!!

Selecting the best lamp shade can be tricky. We want you to get it right the first time! Before making your purchase, please visit our How to Section for helpful tips.  Of course contact us at customerservice@sorellaglenn.com for extra help.

We accept returns for our patterned collections as well as our solid linens that have self trim in the same color.  All contrasting trim shades and color combinations are final sale, as they are completely customized for you. Trade accounts are also eligible for returns.

To qualify for an exchange or refund, items must be returned within 14 days in their original packaging. The cellophane must remain on the shade, and the hang tag must be attached. Damaged items must be reported within 5 days. Photos are helpful.

Sale merchandise is nonrefundable. Shipping charges are nonrefundable, and the customer is responsible for return shipping.  We do not accept returns on custom orders.


Cancellations must be made within 48 hours after the order is placed.
To initiate a return or cancellation please email us at customerservice@sorellaglenn.com.