Riverside

Lampshades are large and fragile! Sorella Glenn shades are carefully packed and not stacked. Stacking the shades risks creasing the special pleating, so our shades are packed with spacers that protect them from sliding together.

Standard ground shipping charges are 12% of the cost of goods sold. After the shades are made, delivery usually takes about 5 to 7 business days. Custom orders can take 8-12 weeks or more. We will alert you when the shades ship and send you a tracking number. Please reach out to us if you have any concerns about lead times.

*All shades 20" and larger carry a $75 freight charge due to the oversized boxes.

Our lampshades are made to order especially for you, and selecting the correct size and style can sometimes be tricky. We want to help you get it right the first time. Please read our return policy carefully before ordering, as well as our measuring guide, confirm you have selected the correct hardware fitting for your lamp, and contact us with any questions about your order.

Eligible returns

We accept returns within 14 days of delivery for all non customized shades. Lampshades with contrasting trim, custom sizes, custom paint colors, Customer's Own Material (C.O.M.), fabric and trim sold by the yard, and sale merchandise are final sale and not eligible for return or exchange. Lampshades with contrasting trim are considered custom products because they are made to your selected color combination. The shade must be unused and returned in its original packaging, with the protective cellophane intact and the original hang tag attached. Return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Order changes and cancellations

Please review your order carefully before submitting it. Cancellations or changes must be requested within 48 hours of placing the order. To request a cancellation, change, return, or exchange, contact us here.

Fabric variations

Most fabric dye lots are closely matched, but slight variations can occur. These are a natural characteristic of textiles and are not considered defects.

Return address

Once your return is approved, please send it to:
Sorella Glenn, 1708 Augusta Street, Suite C, Box 252, Greenville, SC 29605

Damaged items

If your shade arrives damaged, please notify us within 48 hours of delivery to qualify for a replacement. We recommend inspecting all items immediately upon arrival, including deliveries to a receiving warehouse. We cannot accept damage claims after the 48-hour window. Include clear photographs of the damaged shade, the inside and outside of the shipping box, and any visible damage to the packaging, and keep the shade and all packaging until we have reviewed your claim.